Support Systems Limited

Organization Privacy Policy

At Support Systems Limited, we are committed to protecting the privacy and personal data of our clients, partners, employees, and other stakeholders. As an Esri Partner and provider of GIS, IT, and data-driven solutions, we recognize the importance of maintaining transparency, integrity, and compliance in all aspects of data management.

1. Scope

This Privacy Policy applies to all personal data collected, processed, stored, or shared by Support Systems Limited through our platforms, services, software, applications, and business operations.

2. Data Collection

We collect personal and organizational data to:

  • Deliver and manage geospatial and information technology services,
  • Improve user experience on our platforms,
  • Facilitate client communication and technical support,
  • Comply with legal and contractual obligations.

Types of data collected may include:

  • Names, contact details, job titles,
  • GIS and spatial datasets,
  • Device information and usage logs (when using our hosted applications),
  • Project-specific business information.

3. Use of Data

We use collected data for the following purposes:

  • Service delivery and client project execution,
  • Technical support and user authentication,
  • System improvement and usage analytics,
  • Legal compliance and risk management.

We do not sell or rent personal data to third parties.

4. Data Sharing

Support Systems Limited may share data with:

  • Trusted third-party service providers (e.g., Esri platforms, cloud providers),
  • Regulatory or law enforcement agencies when required by law,
  • Field workers, contract staff, subcontractors, or consultants strictly for project execution under confidentiality obligations.

5. Data Security

We implement strong administrative, technical, and physical safeguards to:

  • Prevent unauthorized access, alteration, or disclosure,
  • Ensure encryption of sensitive data in transit and at rest,
  • Regularly audit and monitor systems to identify vulnerabilities.

All employees and partners are trained in data protection best practices.

6. Data Retention

We retain personal and project data only as long as necessary for business, contractual, or legal purposes. Upon project completion or upon request, data may be anonymized or securely deleted in accordance with our data retention policy.

7. User Rights

Individuals and organizations whose data we collect have the right to:

  • Access their personal data,
  • Request correction or deletion of inaccurate data,
  • Withdraw consent to data processing,
  • Lodge complaints with regulatory bodies where applicable.

Requests may be submitted to our Chief Data Protection Officer (CDPO).

8. Compliance

Support Systems Limited complies with applicable data protection regulations, including:

  • Nigeria Data Protection Regulation (NDPR),
  • General Data Protection Regulation (GDPR) where applicable,
  • Esri Partner Network (EPN) guidelines.

9. Cookies and Tracking (if applicable)

If our web platforms use cookies, users will be notified and given the option to consent. Cookies are used only to enhance site functionality and gather anonymous usage statistics.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry practices, or service offerings. Updates will be posted on our official website and communicated to relevant stakeholders.

Contact Us

For any privacy-related questions, concerns, or requests, please contact:

Chief Data Protection Officer (DPO)
Support Systems Limited
Email: info@supportssystems.com
Phone: +234-8033000090, +234-7040317514

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